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Ashley

  • Total activity 406
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  • Followed by 1 user
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Activity overview

Latest activity by Ashley
  • Ashley commented,

    Hi Andres,  Yes --  this is an issue that we have heard from a few people and will have fixed in the next release. The current workaround is to select the surface, then click "Fit Structure to Mask...

  • Ashley created an article,

    How are effects and generators different?

    Shaders in Lightform Creator come in two flavors - effects and generators. Effects utilize the Lightform device's scan data (colors, disparity, normals, edges, and distance to edges) to create con...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • Ashley created an article,

    How do Live effects work?

    Live Effects Live Effects are a Labs feature. To enable Labs, go to the Help Menu and select Enable Labs.  Note You can only have ONE Live Effect per slide. If you try to create another Live Effec...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Ashley commented,

    Hi Marcos,  My name is Ashley and I am on the Customer Success team here at Lightform. I am sorry you have been experiencing trouble with your device. I see you've been working with Kevin to get te...

  • Ashley created an article,

    Can you recommend a projector to use with the LFC Kit?

    So you've decided to get an LFC but you aren't sure which projector to buy... Here are some helpful resources to aid in your search. Keep in mind, you can use LFC with most normal or short-throw...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Ashley created an article,

    What is the maximum project size?

    Currently, we recommend that projects are a maximum length of 20 minutes on the LFC Kit and 5 minutes on the LF2.

    • 1 follower
    • 0 comments
    • -1 votes
  • Ashley created an article,

    How do I turn off the LFC / LF2?

    There are two ways to turn off your LFC: You can hold the power button for 5-10 seconds You can unplug the device -- this does not damage the LFC The LFC is built to stay on for very long perio...

    • Edited
    • 1 follower
    • 0 comments
    • -2 votes
  • Ashley created an article,

    How do I turn off the test card?

    You can turn off the test pattern by going to the control page and clicking "Test Card Off" (mid-way down the page on the left side). If you are just switching between projects and publishing, this...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Ashley created an article,

    Pairing Wizard

    During the setup process occasionally things like the strength of your Wi-Fi connection, the type of Wi-Fi network you are on, and computer settings can interfere with the process. Fortunately, the...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Ashley created an article,

    Can I exchange one product for another?

    No - To protect our customers we do not hold onto customer credit card information. To accomplish this, you would need to return one product for a refund (within the 30-day return window) and then ...

    • 1 follower
    • 0 comments
    • 0 votes