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Ashley

  • Total activity 245
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Activity overview

Latest activity by Ashley
  • Ashley created an article,

    How do I pair the LF2 remote?

      If your remote loses connection to your LF2, you may need to pair it to the device again.  To do this:  Make sure your LF2 is on Place the remote next to or near the LF2 Press and hold the + and...

    • Edited
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  • Ashley created an article,

    Can I hook the LF2 up to an external projector?

      No, the LF2 is designed as an all-in-one solution and cannot drive another projector. To use another projector, use the LFC Kit.

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  • Ashley created an article,

    When I start to scan, the scan dialog states "scan initializing" and nothing happens.

    To troubleshoot this error, please check to see if you see a camera stream like the one below when you start the scanning process--  If you do not see a camera stream:  Please verify your camera ...

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  • Ashley created an article,

    My device is no longer showing up in my network list

    Please make sure you are attempting to pair your device on a supported network.  Supported Networks: 2.4GHz and 5GHz Wi-Fi networks Supported Network Types: WPA/WPA2 Personal networks, WEP, Unsecu...

    • Edited
    • 1 follower
    • 0 comments
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  • Ashley created an article,

    How do I adjust my camera's field of view?

    You may notice that the camera that comes with your LFC shows a much larger field of view than the test card. Currently, you cannot adjust the camera's field of view but we do have an advanced scan...

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    • 1 follower
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  • Ashley commented,
    Official comment

    Hi Sam,    Thanks for reaching out. Unfortunately, it seems you've run into a known issue that we have documented on the Download Lightform Creator Page. We are currently working on fixing this fun...

  • Ashley created an article,

    My camera won't connect

    We have noticed that sometimes the camera feed would not appear right away because of a BRIO driver issue. Would you mind trying to plug the camera directly into your computer and update to the lat...

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    • 1 follower
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  • Ashley commented,

    Currently, exporting your Lightform Creator project to a video file is not officially supported, however, this feature is on our roadmap. We typically recommend leaving your device on top of your p...

  • Ashley commented,

    Hi Sam,  Thanks for reaching out. I'm forwarding your post to our support team so they can take a look into what may be causing this issue. They will be reaching out via email.  Best, Ashley

  • Ashley commented,
    Official comment

    Hi Simon, We've received reports of this happening with some projectors. Currently, a Lightform device that was left in a playing state will be in a playing state when powered back on. However, if ...