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Ashley

  • Total activity 323
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  • Votes 2
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Activity overview

Latest activity by Ashley
  • Ashley commented,

    Hi Bastian,  Thanks for this feedback. I'll share it with the team so we can get those resources updated. Best, Ashley

  • Ashley created an article,

    How do I transfer or remove the registration of my device so I can sell it?

    If you plan to sell your device, please make sure to first remove it from your Lightform Account. If you haven't already created a Lightform Account and registered your device, no action is necessa...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Ashley commented,

    Hi Rob,  Thanks for reaching out. I haven't been able to replicate this. Would you mind submitting an in-app bug report the next time you encounter this by going to Help > Submit Bug Report so we c...

  • Ashley commented,
    Official comment

    Hi Hwei,  You're in luck :) because it is not required that you register your device to get a feel for and use Lightform Creator. Feel free to download it and use the sample project linked on the d...

  • Ashley commented,
    Official comment

    Hi Giap,  I apologize for the inconvenience. Your device name and serial number can be found on the label on the device. Please use the Device Name that is listed on the label, not for instance "LF...

  • Ashley created an article,

    Can I use another camera with the LFC? Do I have to use the BRIO?

      We do not officially support using another camera with the LFC, however, we have heard of this working successfully for some users who have a newer webcam with USB connection.   

    • 1 follower
    • 0 comments
    • 0 votes
  • Ashley commented,

    Hi Bruce,  Yes-- you are correct. The examples we have for 2D are flat pieces of art (a drawing on a wall, or a painting of a street) so it will not produce disparity data. I will look into using d...

  • Ashley created an article,

    Why do USA orders cost more?

      Lightform products are designed in San Francisco, USA, and manufactured in Shenzhen, China. Due to the recent tariffs, there are fees on most goods shipped to the USA from China (where 90% of com...

    • 1 follower
    • 0 comments
    • 0 votes
  • Ashley created an article,

    What is the Lightform return policy?

      Lightform has a 30 day return policy. You can return your order for a full refund minus initial shipping costs. Please contact us directly to get this process started. Once we receive your equipm...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Ashley created an article,

    Can I get expedited shipping?

      Unfortunately, we aren’t able to expedite orders. Lightform devices are shipped to order and we cannot guarantee you’ll get your device(s) for a specific date.  

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes