Wi-Fi Pairing Workflow

When working with your Lightform device, you will need to connect it to the same network as your computer. In this article, we'll cover how to pair your device to your Wi-Fi network.

Before You Begin

  • Are you on a supported Wi-Fi network?

    Please make sure you are using a supported network type. If you are unable to meet these Wi-Fi requirements, you will need to connect your Lightform device to your router via an Ethernet cable or take the device somewhere with a supported Wi-Fi network to get started.

    Supported Network Types

    • 2.4GHz and 5GHz Wi-Fi networks*
    • WPA/WPA2 Personal networks, WEP, Unsecured

      *On LF1, 5GHz is not supported (must use 2.4GHz)

    Unsupported Network Types

    • Captive PortalNetworks like you find at airports, hotels, coffee shops, or corporate/university networks that use 802.11x i.e. "xfinitywifi". On these networks, you are asked to sign in on a web page, before you can connect.
    • WPA/WPA2 Enterprise: WPA/WPA 2 Enterprise networks are specifically designed for use in organizations. Usually, enterprise networks require users to have their own credentials that are assigned by an authentification server.
  • Are you on a Windows computer?

    You need to change your Firewall settings to get started. To do this follow the instructions on this page.

  • Do you need to enable Pairing Mode?

    New devices that have never been switched on are automatically in Pairing Mode. If your Lightform device has been used before, follow the steps on this page to put it in Pairing Mode.


Instructions

Use the Lightform Creator software to set up your Lightform device

  1. Turn on your Lightform device
  2. Open Lightform Creator and click the "Pair Device" when the application starts up.
    lf2_pairDevice.png

  3. Click on the icon of the device you are pairing (LF1 or LF2 or LFC Kit)
  4. Go to your computer's available Wi-Fi networks list and change your Wi-Fi network to the Lightform device's network Wi-Fi network (i.e., Lightform Ancient Jackal). The password is lightform
    lf2_wifi1.png
    Please Note:
    - It can take up to 3 minutes for the device to appear in the Wi-Fi list
    - You will temporarily lose internet connection
  5. In a few seconds, a list of Wi-Fi networks will appear in Lightform Creator.
    Select your network
    - Enter your password
    - Press "Pair"
    lf2_wifi2.png
  6. On your computer, re-join the network that you paired the Lightform Device to
    lf2_wifi3.png
  7. Follow the prompts in Lightform Creator and within a few minutes, it should indicate that the device has successfully paired to your network.

Troubleshooting

If you are having trouble pairing your Lightform device please follow the steps in our pairing wizard, check out commonly asked questions below, or contact our support team here.

How do I forget a paired network?

Once you pair your Lightform device to a Wi-Fi network, it will remember the network and automatically join the network when in range. If you do not want the device to rejoin a saved network, you can remove the network from the device's saved networks list In Creator.

To forget a paired network:

  1. Navigate to the Control Page. Your device’s properties are displayed here
  2. Enable "Labs" features by checking "Enable Labs" in the Help menu
  3. Find the Saved networks property box, where you will be able to remove any saved networks from the Lightform device
  4. Right-click on the network you would like to forget. Click the Remove network '[network name]' option. The device will forget about the network and you will have to re-pair your device to that network

    2020-01-07_14-13-32.png

The Lightform device does not show up in available Wi-Fi networks

- Move the Lightform device close to the router
- If you've connected your device to this network before, it will no longer appear in the list of available devices. Check the test card that is displayed from your projector to ensure it is not already connected to a known network. 
- Make sure you are attempting to pair your device on a supported network (Lightform products will not work on Captive Portal or WPA/WPA2 Enterprice networks).
- Restart both your Lightform device and Lightform Creator

My regular network does not show up in Lightform Creator

- If using a mobile hotspot, verify that the hotspot page is open when the Lightform device reboots / goes into pairing mode
- Reboot the Lightform device
- Manually enter the device network name/password in Creator by checking the "Enter Network Details Manually" box

I am stuck on the 'Connect to Lightform Device' page

If you are on a Windows computer, you need to change your Firewall settings. To do this:
- Close Creator
- Fix firewall settings by following instructions on this page
- Re-open Creator and attempt to pair again

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