Setting up your Lightform device in a corporate or university environment may require extra steps due to added security layers. Please reach out to our support team via live chat or submit a request with your device name and serial number and we will provide you with your MAC addresses. Your IT team will need to whitelist the device by authorizing the MAC addresses.
Lightform Creator also needs the following ports to be open to communicate with your device: 50051, 7340-7346.
If you are using Windows with Windows defender firewall, you may need to follow the steps described here.