Wi-Fi Pairing Workflow

When working with your Lightform device, you will need to connect it to the same network as your computer. In this article, we'll cover how to pair your device to your Wi-Fi network.

Before You Begin

  • Are you on a supported Wi-Fi network?

    Please make sure you are using a supported network type. If you are unable to meet these Wi-Fi requirements, you will need to connect your Lightform device to your router via an Ethernet cable or take the device somewhere with a supported Wi-Fi network to get started.

    Supported Network Types

    • 2.4GHz and 5GHz Wi-Fi networks*
    • WPA/WPA2 Personal networks, WEP, Unsecured

      *On LF1, 5GHz is not supported (must use 2.4GHz)

    Unsupported Network Types

    • WPA/WPA2 Enterprise
    • Captive PortalNetworks like you find at airports, hotels, coffee shops, or corporate/university networks that use 802.11x i.e. "xfinitywifi"
  • Are you on a Windows computer?

    You need to change your Firewall settings to get started. To do this follow the instructions on this page.

  • Do you need to enable Pairing Mode?

    New devices that have never been switched on are automatically in Pairing Mode. If your Lightform device has been used before, follow the steps below to put it in Pairing Mode.

    Pairing Mode

    How to get into Pairing Mode from Device

    • LFC Kit: Press the power button on the device three times quickly
      wifi_lfc_pairingMode_1x.png
    • LF2: Press the 'back' button on your remote three times to enter pairing mode.
      wifi_lf2_pairingMode_1x.png
    • LF1: Press the Pairing Button on the back of the device next to the Power button
      wifi_lf1_pairingMode_1x.png

    How to get into Pairing Mode from Creator

    If you want to put a paired device into Pairing Mode from Creator you can click the 'Enter Pairing Mode' button from the Control page in Lightform Creator.

    wifi_pairingMode_creator_1x.png

    How to tell if my Lightform device is in Pairing Mode

    When the Lightform device is in Pairing Mode, it will display the Test Pattern and the circle next to the device name will be cyan

    testCard_1x.png


Instructions

Use the Lightform Creator software to set up your Lightform device

  1. Turn on your Lightform device
  2. Open Lightform Creator and click the "Pair Device" when the application starts up.
    lf2_pairDevice.png

  3. Click on the icon of the device you are pairing (LF1 or LF2 or LFC Kit)
  4. Go to your computer's available Wi-Fi networks list and change your Wi-Fi network to the Lightform device's network Wi-Fi network (i.e., Lightform Ancient Jackal). The password is lightform
    lf2_wifi1.png
    Please Note:
    - It can take up to 3 minutes for the device to appear in the Wi-Fi list
    - You will temporarily lose internet connection
  5. In a few seconds, a list of Wi-Fi networks will appear in Lightform Creator.
    Select your network
    - Enter your password
    - Press "Pair"
    lf2_wifi2.png
  6. On your computer, re-join the network that you paired the Lightform Device to
    lf2_wifi3.png
  7. Follow the prompts in Lightform Creator and within a few minutes, it should indicate that the device has successfully paired to your network.

Troubleshooting

If you are having trouble pairing your Lightform device please follow the steps in our troubleshooting wizard, check out commonly asked questions below, or contact our support team here.

How do I forget a paired network?

Once you pair your Lightform device to a Wi-Fi network, it will remember the network and automatically join the network when in range. If you do not want the it to rejoin a saved network, you can remove the network from the device's saved networks list In Creator.

To forget a paired network:

  1. Navigate to the Control Page. Your device’s properties are displayed here
  2. Enable "Labs" features by checking "Enable Labs" in the Help menu
  3. Find the Saved networks property box, where you will be able to remove any saved networks from the Lightform device
  4. Right-click on the network you would like to forget. Click the Remove network '[network name]' option. The device will forget about the network and you will have to re-pair your device to that network

    2020-01-07_14-13-32.png

The Lightform device does not show up in available Wi-Fi networks

- Move the Lightform device close to the router
- Make sure you are attempting to pair your device on a supported network
- Restart both your Lightform device and Lightform Creator

My regular network does not show up in Lightform Creator

- If using a mobile hotspot, verify that the hotspot page is open when the Lightform device reboots / goes into pairing mode
- Reboot the Lightform device
- Manually enter the device network name/password in Creator by checking the "Enter Network Details Manually" box

I am stuck on the 'Connect to Lightform Device' page

If you are on a Windows computer, you need to change your Firewall settings. To do this:
- Close Creator
- Fix firewall settings by following instructions on this page
- Re-open Creator and attempt to pair again

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  • Comment actions Permalink
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    kevin thomas

    Help please, just received my LF2, very cool, very excited, but when i turn it on it projects the message 'your lf2 needs an upgrade' i cant get the upgrade becuase i cant link to my broadband. It states click the back button 3 times to enter pairing mode, but when i click the back button three times the same message is still projected. PLease help!

  • Comment actions Permalink
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    Ada Lovelace

    We're having a similar problem with our LF2 (just delivered today).

    It won't pair to our network via wifi or when we plug an Ethernet cable in... not the best first impression.

  • Comment actions Permalink
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    kevin thomas

    thought id cracked it, but system didn't update firmware and has now disappeared from my network list

  • Comment actions Permalink
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    kevin thomas

    managed it, firmware is updating. phew. Ada if your still struggling let me know i can tell you what i did

     

  • Comment actions Permalink
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    tony baxter

    Hi, just trying to do the same as you guys. Ive linked our wifi and can see its connected to my pc, but the pair button is still greyed out. any suggestions?

  • Comment actions Permalink
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    Ashley

    Hi Tony, 

    I'm forwarding this to our support team via email. They'll be in touch there shortly. 

    Best,

    Ashley

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    Geoff Wyatt

    Exactly the same issue.  After I pair it still won't connect to the app and says it that the device isn't connected to the internet.  It remained in my list of wifi networks also, but I restarted the system and its now gone.  I also tried the back three times and that didn't seem to do anything either.

  • Comment actions Permalink
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    Ashley

    Hi Geoff, 

     

    Thanks for flagging this. I am going to create a support ticket of your request so I can forward to the product support team for troubleshooting.

     

    Best,

    Ashley