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Support - FAQ

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  • Troubleshoot the Signup Activation Email
  • Does LF2 support sound reactivity?
  • Does audio reactivity require a computer at the scene?
  • Is the internet required for the sound reactivity to work on my published project?
  • If I import my own media (images and video) - will they react to sound?
  • What microphone do I need for to use sound reactivity with my device? 
  • Why can't I hear my video's sound from my device?
  • Can I play sound from the LF2 to be reactive?
  • Do I need to purchase sound reactivity for my LFC Kit / LF2?
  • I already have an LFC Kit, how do I get sound reactivity?
  • What is the difference between LF2 and LF2+?
  • How can I add thumbnails to my imported videos?
  • How can I control multiple Lightform devices at the same time?
  • How can I open multiple instances of Lightform Creator at the same time?
  • Which Lightform device should I use - the LFC Kit or LF2?
  • IFTTT Applet fails to trigger with Lightform Cloud
  • On Windows, Creator won’t run and will show an error “Missing VCRUNTIME140_1.dll”.
  • How are effects and generators different?
  • How do Live effects work?
  • Can you recommend a projector to use with the LFC Kit?
  • What is the maximum project size?
  • How do I turn off the LFC?
  • How do I turn the test card on or off?
  • Can I exchange one product for another?
  • My organization is tax-exempt. How do I order?
  • Countries with tax due at checkout or upon delivery
  • How can I become a re-seller or distributor?
  • FAQ Simple Template
  • Why am I being charged VAT taxes?
  • Can I order multiple products at the same time?
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