Lightform Support

  • Total activity 440
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 2
  • Subscriptions 268

Articles

Recent activity by Lightform Support Recent activity Votes
  • Command Line Publishing & Control (Windows)

      From Lightform Creator, publish your project to your drive by using the "Publish to Local Folder" option. This produces a zip file at the location you specify, and you'll need it below when publ...

  • Action Required for LF2 & LF2+ Users

    Important Safety Information Firmware Update Required to Correct Potential Fire Risk and Device Damage Begin LF2/2+ Update Procedure   Hello Customer, Recently, a bug was discovered in certain LF2 ...

  • How do I pair the LF2/2+ remote? How do I charge the remote?

    Pair Remote If your remote loses connection to your LF2/2+, you either need to charge the remote or pair it to your LF2/2+ device again.  If you've lost your remote and purchased a new one, you wil...

  • Action Required for LF2 & LF2+ Users

    A firmware update is required to correct potential fire risk and device damage. Please complete the update procedure here to safely update your device to the latest firmware version (≥2.1.23) and d...

  • I lost my LF2/2+ remote. What do I do?

      The remote that comes with the LF2/2+ is required to swtich inputs and to manually put your device into pairing mode. If you lose your remote, please purchase a replacement from our online store ...

  • How do I turn the test card on or off?

    The test card of a Lightform device that is connected to your computer can be turned on and off. In Creator, go to the Control page by clicking Control in the top-right corner In the Device Settin...

  • When will the LFC Kit and LF2+ be back in stock?

      We do not have a timeline on product availability yet, however, we hope to have these products available to customers again soon. Sign up to our newsletter at the bottom of the page to be notifie...

  • What countries does Lightform ship to?

    LFC and LF2 both ship to the United States, Canada, all 27 countries in the EU, the UK, Switzerland, New Zealand, Hong Kong, Norway, Singapore, Taiwan, and Australia.   In addition, the LF2+ ships ...

  • Pairing Options

    Your Lightform device needs to be connected to the same network as your computer before it can operate.   Our preferred and recommended choices are Ethernet and Wi-Fi pairing, with Ethernet being o...

  • Known Issues

      Known Issues as of June 23rd, 2021 General Importing videos - error code that the content is in an "unusable state".  This issue occurs after opening the file in QuickTime. Please quit QuickTim...