Troubleshooting

General

• Known Issues
• Creator won’t run and there's an error - “Missing VCRUNTIME140_1.dll”.
• Lightform Creator keeps crashing. What do I do?
• I do not see a camera stream and when I start to scan, nothing happens.
• Cannot add or move points in pen or surface edit mode
• My HDMI is connected but I am getting the error "no hdmi detected". What does this mean?

See all 7 articles

Operating System

• Troubleshooting macOS
• Troubleshooting Windows
• Firewall Issues on Windows

Pairing & Connection

• Pairing Wizard
• Common Pairing Issues
• My device is no longer showing up in my network list
• My camera won't connect

Project Workflow

• Common Scan Issues
• Common Publish Issues
• Project Warning Message for Structure Data
• IFTTT Applet fails to trigger with Lightform Cloud