<aside> 📣 As of August 12th, 2022, Lightform is no longer in business. Please read more about this and what to expect here.

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<aside> ⚠️ **Immediate Action Required to Correct Potential Burn Risk and Device Damage

A bug was discovered in certain LF2 and LF2+ firmware versions, which may cause permanent damage to your device and pose a fire or burn risk due to fan malfunction.

In order to safely use your LF2 or LF2+ device, the firmware on your device must be updated.

This issue does NOT affect LFC Devices.**

If you haven't updated to firmware version 2.1.23, 2.4.1 or later:

If you have sold the device to another owner:

Click here for information on how to locate the firmware version of your device

If you need assistance:

Unplug your device from the wall and contact us here to schedule a discussion with a support representative.

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In this article:

What the Issue Looks Like

In a small number of LF2 / LF2+ devices on the affected firmware versions, the device can get stuck in a state where the fan doesn't properly turn on. If this happens, when the device is turned on or reboots itself, the Lightform logo on top of the device is illuminated white, as it is typically but:

• The projector emits only a dim white light • and The Lightform icon is never projected on the wall • and The device does not respond to commands from the remote control, or display the test card • and the fan does not turn on

⚠️ If you experience this bug, the device could be hot to the touch.

⚠️You should unplug your device from the wall and email us at [email protected] to schedule a discussion with a support representative.

If the device starts and projects the Lightform logo, the test card, or your previously published content, then you have not experienced the bug and should continue to follow the prompts for completing the firmware update procedure.

<aside> ➡️ Begin LF2/2+ Update Procedure

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