Action Required for LF2 & LF2+ Users

Important Safety Information

Firmware Update Required to Correct Potential Fire Risk and Device Damage

Recently, a bug was discovered in certain LF2 and LF2+ firmware versions, which may cause a small percentage of devices to overheat upon start up, potentially causing permanent damage to your device and posing a fire or burn risk if the device remains in this state for a period of time.

Click here for information on how to locate the firmware version of your device

ACTION:

If you own an LF2 or LF2+ projector(s):

• Make sure your device's firmware version is 2.1.23 or later. Please complete the update procedure below to update your device to the latest firmware version safely, and do not otherwise use the device until you perform a firmware update.
• If your device is currently in use, immediately unplug the device from the wall and discontinue use until you can complete the update procedure.

If you resold or gave away your device(s):

• Please notify the new owner(s) of the risk by forwarding this message, and include the link to the recall information page (https://lightform.com/firmware-update).
• Please email support@lightform.com with the email addresses of the new owners so we can confirm that the devices are updated. Please note: This email will only be used for safety notifications.

FAQ

I can't update my device right away, what should I do?

• Unplug your device and discontinue use until you are able to perform a firmware update

I do not have access to the internet to update my firmware update, what should I do?

• Unplug your device and discontinue use until you are able to access an internet connection to perform a firmware update

I lost my LF2/2+ remote and I never see a test card or my previous project

• Unplug your device and contact Lightform Support

What if I want to use an older mac with my LF2/2+?

• Unfortunately, you will have to use a computer that meets our minimum requirements. 2.2.12 supports 10.13+ and the latest release supports 10.14+. In order to better support the recent release of Catalina (macOS 10.15) and better support the more recent versions of macOS, we've discontinued support for macOS 10.12 and below.

I have a device running firmware prior to 0.10.6. Is it ok that I don't update it at all?

• No. Due to safety considerations, the device must be updated to the latest firmware before continued use.

Can I give away or sell an affected device without updating it to the latest firmware?

• No. In many locations it is illegal to sell a device that has been recalled.