How do I return my Lightform?


You can return the Lightform device you bought from within 30 calendar days after the day you received it. 
We'll refund the payment method that you paid minus the initial cost of shipping. 


Tell us what you want to return

1. Find the order with the item you want to return.
2. Contact us directly with the order number and reason for returning. 
3. If within 30-days since receiving it, you will receive an email with a pre-paid return label. Follow the instructions inside. 


Exchange a device

Exchanges aren't available. Instead, you can return your purchase within 30 days and use your refund to buy a different item. 

Return a defective device

If you think your device is defective, contact our support team here



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