European customers must pay VAT. If you qualify for an exception, your VAT number must still be provided when the order is placed. We will verify all VAT numbers through the European Commission VIES service, prior to Lightform removing VAT charges from your order. If your VAT number is valid, we will refund the taxes on your credit card. If we are unable to verify VAT through this process, we are unable to remove the tax on our end.
We must pay for VAT when the package enters through European customs. VAT numbers need to be provided before the order is shipped, so that we can mark it on the international shipping documents for the customs authorities. If after this time, your VAT number is valid, we will refund the taxes on your credit card prior to your order shipping.