Known Issues Ashley March 08, 2020 20:20 Follow Known Issues As of 3/9/2020 LFC Scanning or Pairing Error -- If you run into an error scanning or pairing like the two listed below, we recommend first restarting your device and Lightform creator. From there, updating your camera's driver should fix most of these issues. Camera driver update -- If you are noticing that your camera is not working or not connecting, please plug the camera directly into your computer and update it to the latest driver from here https://support.logi.com/hc/en-my/articles360035037273. Once you confirm the camera is working and you see a video stream, plug the camera back into your LFC and try scanning again. Some users have reported that upon scanning, the scan dialog hangs on the "scan initializing" message and the scan does not complete. This is often due to the driver being out of date as well. Please follow the instructions above to update your driver and try again. LF2 Scan time -- Scan times for LF2 may take longer than the LF1 or LFC. Please do not cancel the scan if it is taking longer -- it is doing its job and future updates will make the scan process much faster. Effects not publishing -- If you have projects with a live effect + video/text, the non-live portion may not appear once you've published your project. We are working on a fix for this. Looping slides -- You may notice a slight delay when looping slides. We are working on a fix for this. Pairing to a network with special characters -- Pairing to a Mobile Hotspot or Wi-Fi network that includes special characters in the name of the network (apostrophe, dash, etc.), may fail to connect. This will be fixed in the next release. In the meantime, please use an alternative pairing method (like ethernet or sharing the internet connection from your computer) or change the SSID/network name to exclude special characters and try again. LF2 no longer appearing in available devices list -- If you've paired your LF2 and no longer see your device in Lightform Creator, please wait 5-10 minutes with Creator open or use an ethernet connection -- this will make your device appear again. Once it appears, please update your firmware to fix this issue. General The depth/disparity from scans has been reported to not work with various scenes and/or projectors. We are actively investigating this, and in the meantime, if you encounter this issue please try using some of our Disparity Tips. When performing CPU intensive operations on certain machines, it may take 5-10 seconds to see the results presented on the canvas. This will be addressed in a future release. Such CPU intensive operations include quick select and the initial loading and processing of a project that has scan images. (Updated: Tuesday, January 14th) Support for undoing/strokes with quick select has been disabled due to its high memory consumption. This will be restored in a near-future release. It is recommended to save often :) On macOS 10.15, after auto-updating within the application, Lightform Creator might not restart. If this happens, just launch Lightform Creator again and the update should be applied successfully. We have seen a few instances of the following machines exhibiting speckles that appear when adding media or an effect to a surface in Lightform Creator. This issue does not affect published projects. If you experience this issue, please submit a bug report. MacBook Pro (Retina, 15-inch, 2015) MacBook Pro (Retina, 13-inch, Mid 2014) MacBook Air (Retina, 13-inch, 2014) MacBook Pro (Retina, 15-inch, Mid 2013) If you cannot update your firmware, please submit a bug report, and our support team will reach out to assist you. If you are experiencing regular crashes in the software, please submit a ticket or bug report so we can work together on a fix. Common Questions Can I use the Lightform Creator software before my device arrives? What file formats does Lightform Creator support? What are the system requirements for Lightform Creator? Can I import and export masks in Lightform Creator?