Known Issues

Known Issues 

As of November 16, 2020

General

  1. On Windows - Creator won’t run and will show an error saying something like “Missing VCRUNTIME140_1.dll”.
    1. Please install this Microsoft redistributable package, and then launch Lightform Creator again: https://aka.ms/vs/16/release/vc_redist.x64.exe

      This is a link copied from this page: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads (vc_redist.x64.exe near the top).

  2. On macOS 10.15 or later, if you are being prompted with the auto-update within the application, Lightform Creator will not restart automatically. You must restart Lightform Creator manually.
  3. We have seen a few instances of the following machines exhibiting speckles that appear when adding media or an effect to a surface in Lightform Creator. This issue does not affect published projects. If you experience this issue, please submit a bug report.
    1. MacBook Pro (Retina, 15-inch, 2015)
    2. MacBook Pro (Retina, 13-inch, Mid 2014)
    3. MacBook Air (Retina, 13-inch, 2014)
    4. MacBook Pro (Retina, 15-inch, Mid 2013)
  4. If you cannot update your firmware, please submit a bug report, and our support team will reach out to assist you.
  5. If you are experiencing regular crashes in the software, please submit a ticket or bug report so we can work together on a fix. 

LFC