Bug Reporting & Feedback

Play an active role in improving Lightform.

 

We encourage you to submit any bugs or issues you encounter. You can directly submit a bug report in Lightform Creator. This will automatically submit log files from Lightform Creator and the Lightform device. 

To submit a bug report directly in Lightform Creator:

  1. Click Help Submit Bug Report in Lightform Creator

    submit_bug_report_1x.png
    bugReport_dialog_1x.png
  2. Enter your Email Address so we can follow-up with you, a meaningful title (e.g "Creator crashes while publishing my project").
  3. Upload a screenshot if it helps describe the issue.
  4. Select 'Attach latest device scan image
  5. Use the prompts in the description to describe what you were doing when the issue occurred, steps to reproduce the issue, and other helpful information
  6. Click the Submit button

Contact Us

If you have any trouble, get blocked, or need one-on-one assistance troubleshooting during any part of the process, please submit a request.

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  • Comment actions Permalink
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    Rick Melhorn

    Is this / could it be made possible? Due to my laptop crashing last week (thank you Microsoft forced update) I could only use 1 slide on our LF2 Sunday. Would be awesome if there was a version of the software that could be put on an iPad and would allow you to call up saved files that you put on OneDrive or similar and publish to the unit. Also would allow you to control the unit for changing slides.

    Thanks, Rick