Troubleshooting Windows

Some settings and preferences on Windows need to change to improve your experience with Lightform.  

1. LF1 devices are not discoverable on the network/Issues with pairing or connectivity

Problem: Windows Defender may be interfering. 

Solution A: Follow this article to exclude Lightform from Windows Defender

Solution B: Allow the Lightform Creator application through the firewall (both Private & Public).

Read more about allowing an app through the firewall

Solution C: Allowing inbound + outbound traffic on TCP port 50051 (both Private & Public).

Read more about allowing a port through the firewall

Windows_2x.png

 

2. Lightform Creator is not starting because of a missing DLL:

msvcp140_dll.jpg

 

Problem: On windows, Lightform Creator requires that the "Microsoft Visual C++ 2015 Redistributable" is installed. If you do not have this installed, you will see this error (and possibly a few more missing DLL errors) when trying to run Lightform Creator.

Solution: Run and install the "vc_redist64.exe" program that can be found in the Lightform Creator program files directory (e.g., C:\Program Files\Lightform Creator\). This installer can also be found on the web: https://www.microsoft.com/en-us/download/details.aspx?id=5268.

After installing this, Lightform Creator should run.

 

3. Display Scaling in Lightform Creator

Problem: Issues with display scaling in Lightform Creator like the below image:

Frame_3.4_2x.png

Solution A: Go to Labs→Pixel Density Window and select "Low PixelDensity"

Frame_3.5_2x.png

Solution B: Right-click in the desktop shortcut and click on properties. Of the options, select compatibility. Try changing the high HPI settings and the screen resolution.

Frame_3.6_2x.png

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