Some settings and preferences on Windows need to change to improve your experience with Lightform.
In this article:
1. LF1 devices are not discoverable on the network/Issues with pairing or connectivity
Problem: Windows Defender may be interfering.
Solution B: Allow the Lightform Creator application through the firewall (both Private & Public).
Read more about allowing an app through the firewall
Solution C: Allowing inbound + outbound traffic on TCP port 50051 (both Private & Public).
Read more about allowing a port through the firewall
2. Lightform Creator is not starting because of a missing DLL:
Problem: On windows, Lightform Creator requires that the "Microsoft Visual C++ 2015 Redistributable" is installed. If you do not have this installed, you will see this error (and possibly a few more missing DLL errors) when trying to run Lightform Creator.
Solution: Run and install the "vc_redist64.exe" program that can be found in the Lightform Creator program files directory (e.g., C:\Program Files\Lightform Creator\). This installer can also be found on the web: https://www.microsoft.com/en-us/download/details.aspx?id=5268.
After installing this, Lightform Creator should run.
3. Display Scaling in Lightform Creator
Problem: Issues with display scaling in Lightform Creator like the below image:
Solution A: Go to Labs→Pixel Density Window and select "Low PixelDensity"
Solution B: Right-click in the desktop shortcut and click on properties. Of the options, select compatibility. Try changing the high HPI settings and the screen resolution.