General
- Does Lightform Creator work on my laptop?
- Is Lightform interactive?
- Can Lightform devices track moving objects in real-time?
- Which Lightform device should I use - the LFC Kit or LF2?
- What if my object or projector moves?
- Is the internet required?
- Can I synchronize multiple Lightform devices?
- Can I blend or stack multiple projectors?
- What kind of objects can Lightform scan?
- I'm not an animator/programmer/designer, can I still use Lightform?
- Why am I not receiving Lightform emails?
- Can I leave my Lightform device on all the time?
- Is Lightform moire based mapping?
- Can Lightform be used to map a house?
- Can you recommend a projection mapping agency to help us?
- Can you help me plan or pre-visualize my installation?
- How do I remotely access multiple Lightform devices?
- Does it work outdoors?
- What are the measurements (volume) and weight of Lightform devices?
- What is the power voltage for Lightform devices?
- How long does scanning take?
- What other devices does Lightform work with?
Ordering & Payment
- How can I place an order?
- Do you accept other types of payment like PayPal, POs, etc?
- Can I order multiple products at the same time?
- How can I review or cancel my order?
- Can I exchange one product for another?
- What am I being charged VAT taxes?
- Countries with tax due at checkout or upon delivery
- My organization is tax-exempt. How do I order?
- How can I get my receipt?
- How can I become a re-seller or distributor?
- Why do USA orders cost more?
- Do you offer discounts for academic or non-profits?
- What is the status of my order?
- How much do your products cost?
Shipping
- When will my order ship?
- I need my order sooner. Can I get expedited shipping?
- I need to update my shipping address. How do I do that?
- What countries does Lightform ship to?
- What is the shipping cost to my country?
- Why don't you ship to my country?
Warranty, Repairs & Support
- What is the Lightform return policy?
- What is the Lightform warranty?
- How do I return my Lightform?
- Is Lightform supported in my country?
Lightform Creator
- Is there a subscription fee for Lightform Creator?
- Are updates included?
- What are the system requirements for Lightform Creator?
- Can I use the Lightform Creator software before my device arrives?
- Can I use the Lightform Creator software without a Lightform device?
- What file formats does Lightform Creator support?
- Can I import and export masks in Lightform Creator?
- Will there be a pro version of the software?
- Can I export 3D mesh models?
- How do I turn off the LFC / LF2?
- How do I turn off the test card?
- What is the maximum project size?
- How can I find the video files that I publish from Creator? How do I export videos?
- How can I move the view when I'm zoomed in?
- How do I archive my project?
LF2
- How large of an area does the LF2 cover?
- Can I use the LF2 as a normal projector with external video input?
- How are the LF2 and LFC different?
- Can I hook the LF2 up to another external projector?
- How do I pair the LF2 remote?
- Can I mount LF2 to the ceiling?
- What is the bulb life of the LF2 projector?
- Can I replace the bulb of the LF2 projector?
- What kind of battery does the LF2 have?
LFC
- Is LFC similar to the original LF1?
- What projectors does LFC work with?
- What size scene can LFC scan?
- How do I put the LFC into pairing mode?
- How do I adjust my camera's field of view?
- My camera won't connect
LF1
- Can I buy more LF1s?
- Do I need a Creator subscription?
- Will I get Creator updates?
- What happened to my LF1 reservation?
Content
- Can I import an animated 3D object (.obj) or models?
- Can I use my own images or videos?
- Can I apply a chroma key to my footage if I record using a green screen?
- Where can I find additional video content to use in Lightform Creator?
Effects
- How do I get effects to loop without cutting out abruptly at the end?
- How do I change the speed of an effect?
- Does it support custom effects?
- How many Instant or "Live" Effects can run on Lightform devices?
- How does it realign content?
- How do live effects work?
- How are effects and generators different?
Surfaces
- How can I invert my surface masks?
- How can I add or remove parts of a surface? How can I make a hole in an existing surface?
- How can I add content only to the edges of my surfaces?
Integrations
- Can I use Twitter with Lightform?
- Is there an API or SDK?
- Can I stream content to the projector from another application like MadMapper, Resolume, Arkaos, HeavyM, Watchout, QLab?
- Can I use the Lightform with a Raspberry Pi?
- Can I use Syphon or Spout with Lightform Creator?
- How do I synchronize music with effects? How can I create audio-reactive visuals?
OSC
- Can I trigger a particular slide using OSC?
- Is there any documentation on OSC controls?
- What types of OSC controls are currently supported by Lightform?
Projectors
- What projectors are compatible with Lightform devices?
- Can you recommend a projector to use for my project?
- Can I use a pico/micro projector?
- Can I use a 4K projector?
- Can I use a short-throw projector?
- What is the range of Lightform devices?
- How large of an image can the Epson 1060 throw?
- Should my projector be placed a certain way?
- Should I adjust keystone settings on my Lightform device?
- How do I make my own Starter Kit?
Set-Up
- How do I change my Lightform device's resolution?
- What ambient lighting does it work in? Can it be used in low light or bright light?
Account
- How do I login to the Lightform Creator software?
- How do I register my Lightform device?
- How do I transfer or remove the registration of my device so I can sell it?
- How do I find the serial number of my device?
Networking
- Can I connect my Lightform device to a 5GHz network?
- How do I forget a paired network on my device?
- Can I connect my Lightform device on a public Wi-Fi network? Like my work's guest network or at a cafe?
- How do I connect my Lightform on a corporate or university network?
- Is the internet required?
Firmware
- Do I need to have an internet connection to update firmware on my Lightform device?
- Is there a way to factory reset my device?
Publishing
- What is the lag/latency for publishing content?
- How long does it take to publish to the Lightform device?
- Why are non-projected areas still lit?
Scanning
- How can I improve my scan results?
- What causes a bad scan?
- Can I edit my scan images to improve contrast? How can I add content to scan images?
- When scanning in the dark, why does my scan look so poor?
Hardware
- What are the extra ports on the LFC & LF2 for?
- Can I buy the IR controller?
- Can I buy the mounting plate, tripod, or accessories on their own?
- If the IR blaster 1/8" plug isn't being used could it handle a microphone?
- Is a microphone built-in that can be used as an input?
- Can I use a VGA 2 HDMI adapter cable?
- How much storage capacity do Lightform devices have?
- Does it have sound/audio?
Troubleshooting
- On Windows, Creator won’t run and will show an error “Missing VCRUNTIME140_1.dll”.
- I cannot add or move points in pen or surface edit mode
- I do not see a camera stream and when I start to scan, nothing happens
- Lightform keeps crashing, what do I do?
- Lightform Creator does not fit on my screen / I cannot click certain buttons
- My camera won't connect
- My device is no longer showing up in my network list