Firmware Update Workflow

Firmware is the operating system and program that runs on your Lightform device. It has a host of features that allow your device to talk to Lightform Creator, take scans, and do other cool stuff.

In this article:

Workflow Overview 

Every once in a while, you will need to update the device firmware to get new features. Most importantly, you must update firmware after initially unboxing your Lightform device and before using it for the first time.

Keep in mind -

  • To update the Lightform device firmware, both your computer and Lightform device must have access to the internet. We recommend doing this process on a stable, secure network, and not on-site at an installation. 

Note

You may not be prompted to update your firmware if it has been a while since you purchased your device.

 

Always make sure your device and computer are on the same network and that your device is showing "online" on the control page before updating the firmware.

 

Also - If you are using your device for the first time and do not see a prompt to update your firmware, please try restarting the device and Lightform Creator. If the issue persists, please contact our support team

To update the Lightform device firmware:

    1. Power on the device 
    2. Connect the device to the same network as your computer over Wi-Fi (requires pairing) or ethernet (Recommended). You can also share your internet connection with your computer. 
    3. Open Lightform Creator
    4. Click the Control Device button — this will direct you to the Control Page
    5. Click the Change Device button in the top left corner
    6. Select the device by name
    7. Generally, if a firmware update is available, Lightform Creator will prompt you with a firmware update workflow. (Note: the update can take up to 25 minutes, please do not unplug your device during the process)

To see a video of the firmware update process in action, see below:

Note

If you are using Windows and do not see any discoverable devices on the network, Windows Defender may be interfering  

Checking the Firmware Version 

To check the device's firmware version:

  1. Open Lightform Creator
  2. Click the Control Device button — this will take you to the Control Page
  3. Click the Change Device button in the top left corner
  4. Select the device by name
  5. Look for the label Firmware Version

firmware_version_.png

Was this article helpful?
12 out of 25 found this helpful

Sign in to make a suggestion to improve this article

  • Comment actions Permalink
    Avatar
    Xu Bing

    Firmware update  failed, progress bar is unresponsive

  • Comment actions Permalink
    Avatar
    Xu Bing

  • Comment actions Permalink
    Avatar
    Xu Bing

    the device could not comtact the update servers. please verify that the device is connected to the internet